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Production, Refund and Return Policy

Production Timeframe:

The production timeframe for VC WEAR custom clothing is 30 working days, starting from the first business day following payment confirmation and the provision of all necessary measurements.

Any delays in submitting logos, measurements, or details may extend this period.

Production times may vary during holidays such as December and February. For urgent production needs, please inform our team to evaluate your case. 

Exchanges:

We’re pleased to accept returns & exchange requests within 14 days of your package’s arrival. 

The following conditions should be met to qualify for exchanges: 

    • The items must remain unused, unworn, unwashed, and undamaged, with all original labels and tags intact.
    • The returns parcel must contain the return label and invoice. Not adhering to this guideline will result in process delays and rejection.
    • Exchanges occur in the form of Store Credit, which is issued against the full price of the returned item.
    • If sale items are exchanged, the Store Credit issued will be equal to the amount paid for the item, regardless of any sale event.
    • Store credit issued against the exchange request is valid for 12 months after the date of issuance.
    • Items purchased against Store Credit might be subject to shipping fees at checkout, depending on the order value of the new purchase. Please refer to our shipping policy for more information on shipping fees and free shipping thresholds.
    • It is the customer’s responsibility to ensure that the returned items match the exchange request. Any discrepancy between the exchange request and returned items will result in rejection of the exchange request.
    • Any item(s) purchased through Store Credit (against an exchange request) cannot be exchanged again.
    • A return request can only be created once per order.
    • Custom products cannot be exchanged. 

Refunds:

We’re pleased to accept returns and refund requests within 14 days of your package’s arrival. 

To qualify for refunds, the following conditions must be met: 

    • Items must remain unused, unworn, unwashed, and undamaged, with all original labels and tags intact. 
    • The return parcel must contain the return label and invoice. Not adhering to this guideline will result in process delays and rejection. 
    • A return request can only be created once per order.

Refunds will be processed to the original payment method used to place the order, except: 

    • Once store credit is issued against an order, a refund cannot be processed against the same order. 
    • Refunds of orders placed through Tabby are also subject to the payment processor’s terms and conditions. 
    • Original delivery charges are not included in the refunded amount.

A restock fee is applicable to all refunds, details are as follows: 

    • United Arab Emirates: FREE 
    • United States: USD 10 
    • Europe: EUR 15 
    • United Kingdom: GBP 15 
    • Rest of the World: USD 15

It is the customer’s responsibility to ensure that the returned items match the return request. Any discrepancy between the return request and returned items will result in the rejection of the refund request. 

Products are your responsibility until they reach us. For your protection, we recommend shipping it back insured as we cannot be held responsible if the products are damaged or lost.

The minimum time for reshipping a custom product is 30 days.

Disclaimer for exchanges & refunds:

All exchanges and refunds are handled on a case-by-case basis and are at VC WEAR’s discretion. VC WEAR reserves the right to decline exchange and refund requests if they don’t meet the specified criteria. 

Should a product be rejected for return at any stage, we will make two attempts to redeliver the product to the customer. If the customer does not accept the delivery, the product will be forwarded for liquidation, and we won’t be able to entertain further delivery requests. 

Any items mistakenly or incorrectly returned to us (items that do not belong to VC WEAR) remain the sender’s responsibility. VC WEAR will not be liable to return the incorrect item(s) back to the customer.

In the event of a customization error or measurement problems of your product caused by an internal fault or manufacturing defect, we are committed to making the exchange/adjustment or refund as soon as possible. 

Unfortunately, if the error in the personalization or measurements is due to a spelling/typing error, erroneous upload of files, measurements or any other error you have made in the personalization form or any other communication channel with the team , we cannot be held responsible. By their very nature, personalized products cannot be resold or reused and therefore cannot be exchanged or returned.

We remind you that even in cases of errors due to information sent by you, we are committed to helping you solve the problem in the best way, within our possibilities.

In case of questions or problems, please contact us through our communication channels within 7 (seven) calendar days from the date of receipt of the product, so that we can resolve the issue immediately.

Your right of exchange does not apply in the following circumstances: 

    • For any personalized or customized product and that does not present an internal error in the customization or manufacturing defect;
    • If the products have been returned with signs of use or if, in our opinion, you did not take proper care while the products were in your possession;
    • If the error in personalization was due to a misspelling or any other error in the text and files you have provided to us; 

Missing & Wrong Items Policy:

We apologize if your order contains missing or incorrect item(s). In this unlikely scenario, please contact our support team at support@vcwear.store within 14 days of receiving the order. 

Please share the following information with our Customer Support to help us investigate the issue: 

    • Your order number 
    • The name of the item you didn’t receive (in case of a missing item) 
    • A picture of the incorrect item you received versus what you ordered (in case of a wrong item) 

Our support team will review each case separately and communicate the necessary steps with you within 3 working days. 

Please note that adherence to the specified timeframe and the provision of appropriate evidence are essential for ensuring a fair resolution to any missing/wrong item inquiries. 

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